General Information

• • Customers can contact our Customer Service team by starting a Support Ticket. Tickets are answered in the order received.

• • Order cancellation requests must be made prior to shipment. Once a tracking number has been generated, cancellation requests are not guaranteed to be fulfilled, and a $35 intercept fee will apply. For security reasons, we are unable to change shipping addresses for any reason.

Returns

• • Returns may only be requested within fourteen (14) days of delivery. We issue a refund less original and return (if applicable) shipping and handling following return and inspection.

• • Refunds are processed within five (5) business days of return. Store credit refunds are available for immediate use, while refunds to the original payment method are typically available within ten (10) business days of processing.

• • Refunds, including store credits, are unable to be modified once processed.

Standard Warranty

• • If warranty service is requested due to a hardware failure within one (1) year of delivery, the customer is responsible for return shipping unless Platinum Coverage is purchased.

• • We will repair, replace, or otherwise address the covered product at our discretion.

• • Service is normally completed within five (5) business days of delivery.

• • Our standard warranty is voided if the product is transported outside of the United States of America.

Apple Limited Warranty & AppleCare+

• • The following only applies to products that include an Apple Limited Warranty or AppleCare+ coverage plan, which will be disclosed prior to purchase in the tech specs.

• • Coverage can be verified through Apple by clicking here.

• • Products with an active Apple Limited Warranty or AppleCare+ coverage plan that require warranty service must be repaired through Apple. You can start a service request by clicking here.

• • Due to reseller restrictions, any active Apple Limited Warranty or AppleCare+ coverage plans included in a purchase from mac of all trades will not include: accidental damage protection, phone support, or software support.

Exclusions

• • Media drives are not covered by our warranties. Consumables such as batteries are guaranteed for one hundred twenty (120) days after purchase and follow the Standard Warranty throughout the guarantee period.

• • Reported issues that are found to be false during RMA inspection will result in deductions to the refund, up to and including the entire refund amount.

• • Products with physical damage or evidence of liquid contact, or products that are returned for warranty coverage under false pretenses, are not eligible for warranty service and will be returned un-repaired.

• • Software issues, including missing or altered user data, are not covered under our warranties.

• • Any third-party fees, including but not limited to: diagnostic, repair, and shipping, will not be reimbursed.

• • Factory sealed products are subject to a 15% restocking fee once opened, if returned.

• • All coverages and warranties are voided if the product is transported outside of the United States of America.